dEz Hair Support
Get help with installation, camera access, photo selection, hairstyle try-on, favorites, advertising or dEz PRO.
The app opens but the camera does not work
Check Android Settings > Apps > dEz Hair > Permissions and make sure Camera access is enabled. Then fully close and reopen the app.
Is my photo uploaded to a dEz server?
No. Try-on photos are not sent to an upload server operated by dEz; preview processing is performed on the device.
I purchased PRO but it is not showing
Make sure Google Play is signed in with the same Google account used for the purchase, then use the restore purchases option in the app. If it still fails, contact support with only the information necessary to investigate.
How do I manage my subscription?
Subscriptions are managed through Google Play. Open Google Play > profile > Payments & subscriptions > Subscriptions to view or cancel an active plan.
Why can the preview differ from a real haircut?
A virtual preview is a simulation. Hair density, texture, cutting technique, color, lighting and styling can change the real-world outcome.
See your next look today.
Choose a photo or open the camera. Explore ideas before changing your real hair.